Advanced Pets – Gloucesters Online Pet Shop

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RETURN POLICY

RETURN POLICY

Last updated August 01, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS
All returns must be postmarked within (14) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS
To return an item, please email customer service at [email protected] to make us aware you are wishing to return your item, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Advanced Pets
37 Naunton Road
Gloucester, Gloucestershire GL4 4RD
United Kingdom

Please note, you will be responsible for all return shipping charges and damages that take place whilst in transit. We strongly recommend that you use a trackable method to mail your return.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

DELIVERY CHARGES
If you are returning your whole order, please note that the maximum refund for delivery costs is the cost of standard delivery – even if you selected an alternative delivery option (i.e. Next-Day Delivery) at a higher cost. If you are returning individual items from a larger order, you will not receive a refund for delivery.

EXCEPTIONS
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

ITEMS WE CANNOT REFUND
We cannot accept any returns of Flea/Worming Products or Items that have been used

QUESTIONS
If you have any questions concerning our return policy, please contact us at:
[email protected]

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