FAQ

Admin Feeadmin2021-02-15T16:42:55+00:00

Due to being a small local business we are trying our hardest to keep our prices down but offering the same great service!

We've added a admin fee which is a certain % on each order to help us with the following costs:

1. Booking your item into our system.
2. Cost of delivery fuel (extra delivery fees may be charged for postcodes outside of Gloucester)
3. General Admin tasks

This fee goes towards maintaining our small business and allowing us to keep our prices at an all time low,

Please Note: this fee may vary due to item size/weight

Local Deliveryadmin2020-11-21T12:49:24+00:00

For the meantime, we only offer weekly delivery on a Sunday afternoon. All orders are collected from our supplier Sunday morning.

Please contact us for more information.

Local Pickups

We offer local pickups from our address, which can be found in your order confirmation email and our homepage.

Please remember, all site-wide orders are collected from our supplier every Sunday.

Your order will be available for collection the following Monday.

Please contact us for more information.

How to cancel your order.admin2020-08-22T16:53:43+01:00

If you want to cancel your order, go to ‘My Account > My Orders’ and click cancel. Please wait patiently until a member of our team processes your cancellation. You will receive email confirmation that your order has been successfully cancelled.

How to contact us?admin2020-08-22T16:46:58+01:00

If you have any questions, please email us on [email protected]

Or phone us on (01452) 447062 to speak to a member of our team.

You can alternatively contact us on our facebook page: – https://www.facebook.com/AdvancedPetsSupplies

How to make an order on our website.admin2020-08-22T16:49:00+01:00

Making an order with store.advanced.pets.co.uk is very simple, just find the products you would like to order using either the search bar or by using the navigation bar at the top. Add the products to your cart, and then checkout!

How to return your item.admin2020-08-22T16:41:35+01:00

We are happy for you to return any products that you have purchased from us that are unused, unopened in their original state.

Please contact us for more information.