FREE SHIPPING ON ORDERS Β£39.99+More Info Free Shipping on all Local Gloucester orders

FAQ

Frequently Asked Questions

Our Customer Care team is available to support you with any issues or queries you may be experiencing. You can contact us by one of the following: We aim to respond to all messages the same day.

Why not set up a subscription today and save 5% off on all your furry friend's regular products?

Let us do the work for you!

  • You can choose a schedule that suits you and your furry friend.
  • You can change delivery dates or skip a delivery at any time by giving us a call.
  • You can cancel your Subscribe & Save order at any time to stop future deliveries.

If you wish to find out more about our Subscribe & Save option, please visit https://gloucesterpetshop.co.uk/subscribe-and-save/

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Please note: 5% discount is applied on the second order.





Due to being a small local business we are trying our hardest to keep our prices down but offering the same great service!

We've added a admin fee which is a certain % on each order to help us with the following costs:

  1. Booking your item into our system.
  2. Cost of delivery fuel (extra delivery fees may be charged for postcodes outside of Gloucester)
  3. General Admin tasks

This fee goes towards maintaining our small business and allowing us to keep our prices at an all time low,

If you are unhappy with this fee, please place the order and give us a message, our team is always happy to help!

This is not a mandatory fee and can be refunded until the order has been dispatched please email us at sales@gloucestepetshop.co.uk

Please Note: this fee may vary due to item size/weight

Local Deliveries For the meantime, we only offer weekly delivery on a Sunday afternoon. However, if you require a different date, please get in touch and we will try our best to meet your expectations.

Please note that all orders are collected from our supplier Sunday morning.

Local deliveries are only within the GL postal codes. Anything other, will be despatched with our courier service the following Monday.

Local deliveries are free of charge unless you live in a rural area then a small fee may apply.

Local Collection We offer local pickups from our address, which can be found in your order confirmation email and our homepage. Please remember, all site-wide orders are collected from our supplier every Sunday. Your order will be available for collection the following Monday.

Please Note we currently have a cut off time of Thursday 11am for local Deliveries (Orders placed after this time will be added onto the next weeks deliveries slots).

If you require further information on any of the above, please do not hesitate to get in touch.

We aim to despatch all orders within 3-5 working days of the order being placed. Please note this does not include weekends or bank holidays).

In exceptional cases, due to high demand or other reasons, order processing may take longer but every effort will be made to complete and despatch your order promptly.

Any exceptional delays will be advised on the website and by email.

You will receive an email confirming dispatch and tracking details for you to check the status of your order.

You can cancel your order until its been marked as dispatched.

If you want to cancel your order, go to β€˜My Account > My Orders’ and click Refund/Return Request. Please wait patiently until a member of our team processes your cancellation. You will receive an email confirmation that your order has been successfully canceled.

Our Return Policy:

https://gloucesterpetshop.co.uk/return-policy/
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