FAQ

Due to being a small local business we are trying our hardest to keep our prices down but offering the same great service!

We've added a admin fee which is a certain % on each order to help us with the following costs:

1. Booking your item into our system.
2. Cost of delivery fuel (extra delivery fees may be charged for postcodes outside of Gloucester)
3. General Admin tasks

This fee goes towards maintaining our small business and allowing us to keep our prices at an all time low,

If you are unhappy with this fee, please place the order and give us a message, our team is always happy to help!

Please Note: this fee may vary due to item size/weight

For the meantime, we only offer weekly delivery on a Sunday afternoon. All orders are collected from our supplier Sunday morning.

Please contact us for more information.

Local Pickups

We offer local pickups from our address, which can be found in your order confirmation email and our homepage.

Please remember, all site-wide orders are collected from our supplier every Sunday.

Your order will be available for collection the following Monday.

Please contact us for more information.

Our current dispatch time will always be shown at the top of our site, we are a small businesses gaining over 50+ orders a day which is just insane!

Our current Dispatch time is 3-5 WORKING days (Please note this does not include delivery time nor weekends/bank hoildays)

During Certain holiday period our dispatch time may take longer but you will be made aware of this - once your order is complete you will receive full tracking details.

We are planning on improving our dispatch time more as we grow!

If you want to cancel your order, go to ‘My Account > My Orders’ and click Refund/Return Request. Please wait patiently until a member of our team processes your cancellation. You will receive email confirmation that your order has been successfully cancelled.

Our Return Policy:

If you have any questions, please email us on [email protected]

You can alternatively contact us on our facebook page: – https://www.facebook.com/AdvancedPetsSupplies

Making an order with store.advanced.pets.co.uk is very simple, just find the products you would like to order using either the search bar or by using the navigation bar at the top. Add the products to your cart, and then checkout!