Advanced Pets – Gloucesters Online Pet Shop

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FAQ

FAQ

Find out answers to the most common questions we get asked about our pet shop.

Our current dispatch time is 3-5 working days.

 

Please note this doesn’t include delivery or weekends

If you ever dissatisfied with an item you have received for any reason what so ever, you may return it back to us. We will reimburse you for the full value of the item. All we ask is that you return the item within 14 days of recieving it and in its new/original condition.

Please give our returns policy a read for more information.
https://gloucesterpetshop.co.uk/return-policy/

What are the available payment methods we offer:

  • All Major Debit/Credit Cards
  • Clearpay
  • Klarna
  • Laybuy
  • Splitpay

 

If you have any questions, please email us:

[email protected]

You can alternatively contact us on our facebook page: – https://www.facebook.com/AdvancedPetsSupplies

If your order has not yet been picked by our warehouse team, you can sign into your account, click “My Account”, “My Orders”, click the order you wish to cancel and then “Request a Refund” and the member of our team will authorise this.
 

As a new businesses we are trying to keep our prices at a all time low offering people top brands at an affordable price!

 

Our admin fee is a complimentary fee which goes towards running our business.

 

We understand some people may not want to pay this and we are always 100% happy to refund this fee please email us at [email protected] 

(we are only able to refund the fee until its been dispatched)

 

We’d like to thank everyone who has supported us!  

You may be surprised we don’t we don’t have shop at the current time but we do have plans to open one!

We do our best to dispatch all orders as quickly as possible. Our dispatch time is anything between 3-5 working days from the date the order was placed. This does not include weekends, bank holidays and delivery time.

Once your order has been fulfilled within our warehouse you will receive an email with your tracking number and a weblink to follow the entire process of your order, and to keep you in the loop.

You can also track your order via your account section.

Our couriers provide only so many attempts before taking the parcel back to the depot, that’s why we give you the opportunity to specify delivery instructions/information at the checkout for us to pass onto our courier e.g. where to leave your parcel if you’re not home. With a neighbour? By the back door? Under the plant pot?

If you have chosen this option at checkout this means your item will be dispatched on a 24 hour service.

  • Please note our dispatch time is 3-5 working days, when the item has been dispatch you will receive it the next working day

Is your question not here?

Please email us at [email protected]

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