FREE SHIPPING ON ORDERS Β£39.99+More Info Free Shipping on all Local Gloucester orders

Contact Us

Contact Info

Feel free to contact us any time of the day!

Address

Gloucester, England

E-mail Address

Sales@Gloucesterpetshop.co.uk

Working Days/Hours

Mon - Sun / 9:00AM - 8:00PM

Frequently Asked Questions

Why not set up a subscription today and save 5% off on all your furry friend's regular products?

Let us do the work for you!

  • You can choose a schedule that suits you and your furry friend.
  • You can change delivery dates or skip a delivery at any time by giving us a call.
  • You can cancel your Subscribe & Save order at any time to stop future deliveries.

If you wish to find out more about our Subscribe & Save option, please visit https://gloucesterpetshop.co.uk/subscribe-and-save/

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Please note: 5% discount is applied on the second order.





Our Customer Care team is available to support you with any issues or queries you may be experiencing. You can contact us by one of the following: We aim to respond to all messages the same day.

We aim to despatch all orders within 3-5 working days of the order being placed. Please note this does not include weekends or bank holidays).

In exceptional cases, due to high demand or other reasons, order processing may take longer but every effort will be made to complete and despatch your order promptly.

Any exceptional delays will be advised on the website and by email.

You will receive an email confirming dispatch and tracking details for you to check the status of your order.

Due to being a small local business we are trying our hardest to keep our prices down but offering the same great service!

We've added a admin fee which is a certain % on each order to help us with the following costs:

  1. Booking your item into our system.
  2. Cost of delivery fuel (extra delivery fees may be charged for postcodes outside of Gloucester)
  3. General Admin tasks

This fee goes towards maintaining our small business and allowing us to keep our prices at an all time low,

If you are unhappy with this fee, please place the order and give us a message, our team is always happy to help!

This is not a mandatory fee and can be refunded until the order has been dispatched please email us at sales@gloucestepetshop.co.uk

Please Note: this fee may vary due to item size/weight

All our "Order In" products are ordered from our supplier every Monday.

Delivery may vary dependant on what the product is.

If you are interested in one or more products, please get in contact with us and we will try our very best to help you.

We've teamed up with Clearpay so now you can spread the cost of the bill over 4 weeks with no extra charge (0% interest, no hidden fees)

More Information Visit:

https://www.clearpay.co.uk/en-GB/index

Once your order has been fulfilled within our warehouse, you will receive a confirmation email and any order updates throughout the entire process of your order to keep you in the loop. You can also track your order via β€˜my’ account section

Please note our Royal Mail 24/48 hours tracking will only update when the item has been delivered.

You can cancel your order until its been marked as dispatched.

If you want to cancel your order, go to β€˜My Account > My Orders’ and click Refund/Return Request. Please wait patiently until a member of our team processes your cancellation. You will receive an email confirmation that your order has been successfully canceled.

Our Return Policy:

https://gloucesterpetshop.co.uk/return-policy/
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